Privacy Policy

Our Commitment to Your Privacy

Dr. Patel Dentistry is committed to protecting the privacy and confidentiality of your personal information and personal health information. We collect, use, and disclose this information in accordance with Ontario's Personal Health Information Protection Act (PHIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains what information we collect, why we collect it, how we protect it, and the choices and rights you have. By receiving care at our practice or using our website, you agree to the practices described here.

Information We Collect

We collect information that is necessary to provide you with safe, effective dental care and to operate our practice. This may include your name, date of birth, contact details, and health card or insurance information; your dental and medical history, clinical records, X-rays, and treatment notes; and billing, payment, and insurance claim details.

When you use our website or contact forms, we may also collect the information you choose to provide (such as your name, email, phone number, and message), along with standard technical data like your browser type and pages visited.

How We Use Your Information

Your information is used to provide and coordinate your dental treatment, communicate with you about appointments and care, process insurance claims and payments, and meet our legal, regulatory, and professional obligations.

We will only use your information for the purposes for which it was collected, or for a purpose permitted or required by law. We do not sell your personal or health information to anyone.

Disclosure of Your Information

We may share your information, where appropriate and permitted by law, with other health care providers involved in your care, your dental insurance provider for claims and direct billing, and laboratories or specialists to whom you are referred.

We may also disclose information where required or authorized by law. Any other disclosure is made only with your knowledge and consent.

How We Protect Your Information

We maintain physical, technical, and administrative safeguards to protect your information against loss, theft, and unauthorized access, use, or disclosure. Access is limited to staff who need it to perform their duties, and our team is trained on their confidentiality obligations.

Your Rights

You have the right to access your personal health information and to request a correction if you believe it is inaccurate or incomplete. You may also withdraw your consent to certain uses or disclosures, subject to legal and contractual limits, and we will explain the implications of doing so.

To make a request, please contact our office using the details below. We may need to verify your identity before providing access.

Retention of Records

We retain dental records for the period required by the Royal College of Dental Surgeons of Ontario and applicable law. When records are no longer required, they are securely destroyed.

Cookies and Website Analytics

Our website may use cookies and similar technologies to help the site function and to understand how visitors use it. You can adjust your browser settings to refuse cookies, though some features of the site may not work as intended.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will apply to all information we hold at the time of the change, and the updated version will be posted on this page with a new effective date.

Contact Us

If you have questions about this Privacy Policy, wish to access or correct your information, or want to make a complaint, please contact our Office Manager:

If you are not satisfied with our response, you have the right to contact the Information and Privacy Commissioner of Ontario.